Mostbet App Privacy Policy – How We Handle Your Data

1Introduction

The mostbet app platform is committed to protecting the personal information of all users, including Pakistan players who access the platform via the website or mobile app. This Privacy Policy explains in plain terms what information is collected when you use the platform, why it is collected, how it is stored and what choices you have.

This policy applies to all services offered through the mostbet app platform, including sports betting, casino games, deposits and withdrawals in PKR, bonus programmes and customer support. It covers data collected through the website, the Android application, the iOS application and any other official access point.

This policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and the platform. If you have any questions that are not answered here, the support team is available to help.

2What Personal Data We Collect

The mostbet app platform collects only the information needed to provide and improve its services. The categories of data collected include:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless specifically required by law and only with your explicit consent.

3How We Collect Your Data

Data is collected through the following methods:

• Direct input: Information you provide when registering an account, completing verification, making a deposit or contacting support.
• Automated collection: Technical data such as your IP address, device information and browsing behaviour is collected automatically when you use the platform.
• Payment providers: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or another supported method, the relevant payment provider shares transaction details with us to confirm the payment.
• Cookies and similar technologies: Cookies and local storage are used to maintain your session, remember preferences and collect anonymised analytics. Full details are in the Cookies section below.
• Third-party game providers: Game activity data (rounds played, bets, outcomes) is recorded by the game provider and shared with the platform as part of the service delivery.

4How We Use Your Personal Data

The mostbet app platform uses your data for the following purposes. All uses are limited to what is necessary for legitimate operational, legal or security reasons:

• Account management: Creating and maintaining your account, verifying your identity and keeping your account information accurate.
• Service delivery: Processing your bets, casino game sessions, deposits and withdrawals in PKR. Without this data, the core platform services cannot be provided.
• Customer support: Responding to your queries, resolving disputes and investigating complaints using your account history and communication records.
• Fraud prevention and security: Detecting unusual patterns of activity, preventing unauthorised access and investigating suspected fraud or violation of the Terms and Conditions.
• Legal compliance: Fulfilling any legal obligations, including anti-money laundering checks and identity verification requirements.
• Platform improvement: Analysing usage patterns to improve platform performance, fix bugs, develop new features and optimise the user experience for Pakistan players.
• Promotions and bonuses: Managing your eligibility for bonuses, tracking wagering progress and sending notifications about offers you have opted into.
• Responsible gaming: Monitoring usage patterns to support responsible gaming features such as deposit limits, session reminders and self-exclusion tools.

5Who We Share Your Data With

Your personal data is not sold to any third party. Sharing is limited to what is strictly necessary to operate the platform and comply with legal obligations. The categories of recipients are:

All third parties who handle your data are required to process it only for the stated purpose and to maintain appropriate security standards. We do not allow third parties to use your data for their own marketing purposes.

6Payment Data and PKR Transactions

The mostbet app platform processes all financial transactions in Pakistani Rupees. Payment data – including your JazzCash mobile wallet number, Easypaisa details, Raast ID, bank account number or card details – is used solely to process transactions and verify that payments originate from accounts registered in your name.

Full payment credentials such as card numbers are never stored directly on the platform's servers. Where card payments are supported, they are processed through a PCI-DSS compliant payment gateway that tokenises your card details. The platform only retains a masked reference, not the full card number.

Transaction history – including deposit amounts, withdrawal requests, dates and payment methods – is retained as part of your account record. This data is used for customer support, dispute resolution and fraud prevention. You can view your own transaction history at any time from within your account.

7Cookies and Tracking Technologies

The mostbet app platform uses cookies and similar local storage technologies to operate correctly and to improve your experience. Here is a breakdown of the types used:

You can control or delete cookies through your browser settings at any time. Note that disabling essential or security cookies may prevent you from logging in or using certain features of the platform. The platform does not use third-party advertising cookies or cross-site tracking technologies.

8How Long We Keep Your Data

Personal data is retained for as long as your account is active and for a reasonable period after account closure to meet legal and operational requirements. The general retention guidelines are as follows:

• Account data: Retained for the lifetime of your account plus a minimum of five years after closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Deposits, withdrawals and game history are retained for a minimum of five years from the date of each transaction.
• Support correspondence: Chat transcripts and email exchanges are retained for two years from the date of the last interaction.
• Technical and usage logs: IP addresses and session logs are retained for up to 12 months unless a longer retention period is required for a specific security investigation.
• Identity verification documents: Copies of documents submitted for verification are retained for five years after account closure unless a longer period is required by law.

When data is no longer required and there is no legal basis to retain it, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9Security Measures

Protecting your personal data is taken seriously at the mostbet app platform. The following security measures are in place:

• Encryption: All data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to staff and systems that need it to perform their specific function. Access is logged and regularly reviewed.
• Intrusion detection: The platform uses automated monitoring tools to detect suspicious activity, unusual login patterns and potential security breaches in real time.
• Regular security reviews: Platform security is reviewed periodically to identify and address vulnerabilities before they can be exploited.
• Secure password storage: Account passwords are stored using one-way cryptographic hashing. Even platform staff cannot view your password in plain text.

10Your Rights Over Your Personal Data

As a user of the mostbet app platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your account details and a clear description of your request:

• Right to access: You can request a copy of the personal data the platform holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. You can update basic account details directly from your account settings.
• Right to deletion: You can request that your personal data be deleted. Note that some data must be retained to meet legal obligations even after account closure, as described in the Data Retention section.
• Right to restrict processing: In certain circumstances, you can request that we limit how your data is used while a dispute or request is being resolved.
• Right to data portability: You can request a copy of the data you have provided to the platform in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

11Minors and Age Restriction

The mostbet app platform is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has created an account or provided personal data through the platform, please contact support immediately so the account can be investigated and closed.

Age verification checks may be carried out at registration or before a withdrawal is processed. If you are asked to submit identity documents, please do so promptly to avoid disruption to your account. Accounts found to belong to users under 18 will be closed and any balance forfeited in line with the Terms and Conditions.

12Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new legal requirements or improvements to our data practices. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that affect how your data is used, we may notify you via the mobile number or email address associated with your account. It is good practice to check this page periodically, especially if you are an active user of the platform. Continued use of the platform after a policy update indicates your acceptance of the revised terms.

If you disagree with a change to this policy, you are entitled to close your account and request deletion of your data subject to the retention obligations described above.

13Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights, or wish to raise a concern about how your information has been handled, please get in touch through the following channels:

When contacting us about a data rights request, please have your registered mobile number or account ID ready so the team can locate your record quickly and process your request without unnecessary delays.